You got a letter from EOS.
Why's that?

1. Any disputes, disagreements or client appeals are resolved by EOS KSI d.o.o. (hereinafter referred to as: EOS KSI) within the department responsible for the business relationship with the client/debtor. To this end, the named service needs to be handed in a written request with all necessary facts being the grounds for appeal and any supporting documents. The request can be sent via e-mail:  podporastrankam@eos-ksi.si or via regular mail to: EOS KSI d.o.o., Letališka cesta 33, 1000 Ljubljana. EOS KSI  will resolve the appeal as soon as possible or in eight (8) days after receiving the appeal with all necessary documentation at the latest. If the complexity of the appeal does not enable its resolution within 8 days, the mentioned department within this period notifies the applicant on estimated date of resolution, which will be presented by EOS KSI written decision and necessary clarifications.

2. If the applicant being a consumer is not satisfied with the decision issued in internal appeal procedure or if he/she did not receive an answer with the decision on appeal within 30 days, he/she has the right to file for motion on the beginning of proceedings for out-of-court dispute resolution in accordance with the Out-of-Court Settlement of Consumer Disputes Act (ZIsRPS) with the operator of out-of-court dispute resolution (hereinafter referred to as: operator IRPS), acknowledged by the EOS KSI to have jurisdiction in disputes, that being with Evropski center za reševanje sporov, Tomšičeva ulica 6, Ljubljana (hereinafter referred to as: ECDR), e-mail: info@ecdr.si, phone: +386 (0)8 205 65 90.

The consumer can file a written motion for the beginning of proceedings for out-of-court dispute resolution (hereinafter referred to as: IRPS procedure) at ECDR via web form on the website of ECDR www.ecdr.si; or by other means as described on the ECDR website at: www.ecdr.si. The IRPS procedure at ECDR is led by an individual, that being a mediator in dispute. The procedure is governed by the ECDR Rules of Procedure on out-of-court dispute resolution, which are published on the website of ECDR at web address: www.ecdr.si.
More information on IRPS operator, filing motion and the means and procedure of IRPS with the ECDR is available on the website of ECDR at: www.ecdr.si.

That's simple. The fastest and most popular way is the one-off payment. You can pay your bill at once. Or by instalments. To find an instalment plan that suits your situation please get in touch. Together we'll find a solution that suits both sides.

No. Your creditor has asked us to help. You'll still find their name on our letter too. But they want us to manage the payments. That's the only chance to keep things streamlined and simple. Please get in touch with us. Thanks.

Please don't. We understand that this might be an unfamiliar and uncomfortable situation for you. No need to worry. We can help you through this and we'll take the time you need to answer all your questions. One of them we can answer right now: what if you ignore the whole thing? Well, the longer the process, the higher the costs. And you might ignore our letters, emails and calls – but if we run out of options, EOS has the right to take legal action. And that means lawyers get involved. They get a title – that's something like a court decision – that says you have to pay, and how much. All the court costs will be added to the bill.

The good thing is: you can ignore all that if you don't ignore us. Prompt contact with us will prevent legal action and keep costs low. Just get in touch – we're happy to help. 

Well, let's start with the bad news: you'll probably pay more in the end.

Here's why: you got a product or service from someone, but you did or could not pay the bill. Or maybe you just forgot. That's human. We all forget things from time to time. That's why that someone asked you again to pay the bill. And you didn't. Again. Now that someone has asked us for help, which is why you got a reminder from us. And we'll remind you a couple more times. That's your chance to settle the claim before the court gets involved. If you don't, please keep this in mind: the longer the process, the higher the costs. And you might ignore our letters, emails and calls – but if we run out of options, EOS has the right to take legal action. You get a title – that's something like a court decision – that says you have to pay, and how much. All the court costs will be added to the bill.

Let's end with the good news: as you may have noticed, we have taken a lot of effort to explain the process to you, step by step. And we'll take even more time to talk you through all the options by phone or in person at our offices. Prompt contact with us will prevent legal action and keep costs low. Just get in touch – we're happy to help. 

Don't worry: we'll find a solution. Promise. It's our job to free you from your debts with tailored solutions we can make this work for you as well. For example: if you can't pay the full amount straight away, we'll split it into instalments that suit you. And no matter how small the first instalment is, it's a start. A start towards a future that frees you from the burden of your debts. A start that feels good and makes you feel better, one step at a time. Just talk to us: we're real people who are happy to help. And this help won't cost you a cent. Just get in touch.

Okay, then our letter, email or text message may have taken you by surprise. Sorry for that. We wrote to you because you bought something from someone and didn't pay the bill. Maybe you just forgot. Now that someone has asked us to help. That's why our name is on the letter. But you'll find the name of the creditor on our letter too. Just have a look. If you remember your purchase, check your bank account. Maybe something went wrong with the payment. Then check with us. We can run you through the payment options. Please get in touch. Thanks. 

Great. That's good news. Maybe the payment hasn't reached us yet, or maybe something else went wrong somewhere. Sorry for that. Let's double-check it together. Please get in touch to make sure that we are on the same page. Thanks for your help and time. 

As annoying this may be sometimes things go wrong. And that's a pain for everyone involved. Please get in touch to let us know that the claim isn't correct. That's important because right now, there is no way of knowing. And you'll probably get further letters, emails or phone calls. On the other hand, if the claim isn't a mistake, you might face extra charges because at some point the court will get involved. And that's unnecessary too. Please get in touch; we'll look into the matter and make everything right again. Thanks.

Yes.

We're a global player with lots of certificates, experience and years in business. Just browse this site or the web. Or get in touch however you like: write an email, call us or visit our office. Well, that's all the proof we can think of right know. If you are still unsure, you can turn to a Consumers' Association of Slovenia.

EOS KSI is a part of global group - Group EOS - which is present since 1974 with 7000 employees all around the world.

Sure. Sometimes things go wrong. Let's find out what went wrong together. Just get in touch however you like: write an email or a letter, call us, visit our office, or use the call back service. Thanks.

Description of service	Price with VAT
Preparation of documentation	15,00 €
Cost of signature verification at notary for the sale of receivables	30,00 € + cost of verification
Preparation of contract and documentation for the sale of receivables	50,00 € - 500,00 €
Permit preparation costs for the extension for a motor vehicle	18,00 €
Preparation of documentation for due diligence	50,00 € - 200,00 €
Preparation of simple asignment contract	90,00 €
Preparation of complex asignment contract	180,00 €
Issuance of simple cancelation receipt	61,00 € + cost of verification
Issuance of complex cancelation receipt	122,00 € + cost of verification
Deposit of cancelation receipt	48,80 € + cost of deposit
Extension of payment deadline, change in interest rate, change of covenants	0,1% - 0,3% of the principal portion, min 244,00 €
Standstill agreement	0,1% - 0,3% of the principal portion, min 244,00 €
Term sheet agreement	0,1% - 0,3% of the principal portion, min 610,00 €
Master restructuring agreement	0,1% - 0,3% of the principal portion, min 610,00 €
Change in collateral	0,1% - 0,3% of the principal portion, min 244,00 €
Handling of other applications from the debtor	0,1% - 0,3% of the principal portion, min 244,00 €
Reminder for payment	12,20 €
Bills of exchange execution costs	40,26 €
Specification of debt subject to legal recovery	20,00 €
Specification of debt subject to recoovery before legal proceedings	10,00 €
Re-sending of documentation*	5,00 €
Refunding incorrect money orders	1,00 €
Re-sending postal money orders**	2,00 €

*First mailing is free of charge. All subsequent mailings are payable according to the current price list.
**First postal order is free of charge, the same applies to all subsequent postal orders with regular monthly money orders.

• The cost of paid extra services must be paid in advance, before the service is provided.
• All payments must be made to bank account number: SI56 2900 0005 9892 022.
• When making a transfer, please refer to the number: SI00 999999 - your file number or contract number.
• Price list is valid as of 20th of January 2021. All prices are in Euros. 22% VAT is included in the price.