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Slika ženske, ki sedi pred računalnikom in gleda robota

RPA: Improving quality with software robots at EOS

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“Programmed revolution”: The EOS Group is optimizing its digital receivables management with robotic process automation, freeing up staff for more complex and creative tasks.
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Cybersecurity expert Janusch Skubatz, Chief Information Security Officer of the EOS Group, with brown hair and white shirt

Not sure about generative AI? The balance between innovation and risk.

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Generative AI offers companies enormous potential. The Otto Group reduces these risks with its in-house ogGPT tool. The EOS Group also benefits from this.
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Raziskava razkriva, da potencial umetne inteligence na področju tveganj in financ še vedno ni izkoriščen

Survey reveals: AI potential not being exploited in risk and finance.

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A survey reveals that generative AI like ChatGPT offers companies potential applications in numerous areas. In the area of risk and finance, it also harbors untapped potential.
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A photo shows a dilapidated building in Režanci, Croatia. A ‘stranded asset’ that EOS Croatia is putting back on the market.

Stranded assets: EOS creates solutions for unusable real estate.

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The number of unusable properties is growing, partly as a result of increasing requirements for sustainability. EOS is developing new areas of expertise to bring stranded assets like these back onto the market.
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Skupinska fotografija direktorjev Skupine EOS (od leve proti desni) Andreas Kropp (Nemčija), Justus Hecking-Veltman (Oddelek financ), Marwin Ramcke (predsednik vodstva), Carsten Tidow (Vzhodna Evropa) in dr. Andreas Witzig (Zahodna Evropa).

2022/23 fiscal year: The Board of the EOS Group takes stock.

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In this interview, the members of the Board of the EOS Group talk about the positive developments in fiscal 2022/23, employees, diversity, and the responsibility of debt collection companies.
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Cybersecurity is a top priority for EOS. To achieve this the company is setting up an international protective shield.

EOS Group relies on cutting-edge technology for data protection.

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Using cutting-edge technology, EOS protects the data of customers and consumers from attacks by criminals. The new cyber-shield “Iron EOS” makes this an even faster and more efficient process.
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A man and a woman having a relaxed-looking conversation, as a symbolic image of a corporate culture where employees have autonomy.

Empowerment: How EOS attracts and retains employees.

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Supporting and encouraging people ensures growth: EOS has created numerous programs that enable employees to grow both personally and professionally.
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Portret prikazuje Cristiana Musata, generalnega direktorja družbe EOS International BVG in idejnega vodjo projekta Kollecto+.

Debt collection software: More efficiency thanks to standardized system.

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In the Kollecto+ collection system, all EOS companies pool their knowledge and experience, and in doing so improve the efficiency of the entire Group.
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 A graphic shows several people communicating with each other through email, conversations, and letters.

How EOS makes debt collection responsible and fair.

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EOS stands for fair and respectful receivables management. The debt collection company accomplishes this with technology that simplifies processes for consumers and with trained staff.
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Financial literacy: Learning at an early age about how to handle money properly can protect people from excessive debt later on.

Financial literacy: How EOS is committed to improving financial skills.

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A lack of financial education can accelerate the path to excessive personal debt, especially among young people. With its debt collection expertise, EOS supports financial literacy programs that aim to counter such developments.
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A photomontage shows a car traveling toward the sunset in the right lane of a paved road in an open, green landscape. The asphalt on the opposite lane is completely worn down.

International debt collection: EOS handles receivables management globally for Hertz.

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Cross-border receivables present both logistical and legal challenges. Car rental company Hertz relies on the expertise of EOS for its international debt collection.
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An illustration shows a man and a woman in business attire shaking hands. In the background is a globe with several locations pinned on it – and a stylized income statement.

International debt collection: How EOS processes receivables worldwide.

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EOS is active in 180 countries with its own companies or selected partners. Banks that regularly sell cross-border debts to EOS also profit from this network.
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An image illustrates the financial insecurity of women amid the crisis: A woman with a calculator looks at a bill and holds her head worriedly.

Study: Is money still ‘men’s business’?

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Who saves more, who makes decisions more confidently, and who has greater financial reserves? An EOS study reveals how differently men and women handle financial issues – and suggests possible reasons.
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Debt in Europe due to inflation: consumers having to tighten purse strings.

Study: One in five people is taking on debt as a result of inflation

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How have rising prices affected the financial situation of consumers? An EOS study reveals that many people have had to take on debt to compensate for inflation.
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Financial education for young people: Many young consumers feel financially insecure.

Survey reveals: Young people want more financial education.

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Do you think young people have no desire to deal with their own finances? As a recent survey shows, this is certainly not the case. The level of interest is great – as are their fears for the future.
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Raziskava EOS 'Evropske plačilne navade': Risba moškega, obdanega z vprašalnimi znaki in strelo, ponazarja, da morajo podjetja zaradi vse slabših plačilnih praks najti nove pristope k upravljanju terjatev.

EOS survey: Poor payment practices are putting European companies at risk

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Many European companies are concerned about their survival, as a growing number of consumers and business customers are paying outstanding invoices late or not at all.
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Raziskava EOS 'Evropske plačilne navade': Ilustracija z računalniškim monitorjem, na katerem sta dve nalogi označeni z "x" in še nista dokončani, simbolizira pomanjkanje digitalizacije.

Survey: Firms missing out on pandemic-related digital boost in receivables management

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Survey reveals that companies have failed to digitalize their receivables management during the pandemic. What companies should do now to counter poor payment practices and repayment rates.
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EOS v Globalnem dogovoru Združenih narodov: Alisha Kumar in Sibylle Weingart se v podjetju EOS ukvarjata s temo družbene odgovornosti.

EOS in the UN Global Compact: Taking CR to the next level.

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Joining the UN Global Compact is helping EOS to devise a strategy for its corporate social responsibility. How can the goals of the initiative be applied to your own business?
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Technology highlights of the EOS Group: overview of all trends.

From analytics to security tools: The tech highlights of the EOS Group.

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Year after year, EOS invests in new technological trends. Four examples show how EOS clients, and consumers, can now benefit from these technologies.
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EOS Annual Report 2021/22: Secured debt purchase at EOS

Interview: “The secured receivables market is all about relationships”

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EOS has greatly expanded its expertise in the processing of non-performing secured loans in recent years. Experts from two EOS countries share their experiences and provide insights into two very different markets.
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cellular-telephone, push-button, switch, lighter, appliance

Identity theft: How machine learning protects against online fraud.

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When goods are ordered under a false name, retailers are often left with the costs. RISK IDENT has developed a software that uses artificial intelligence to put a stop to identity fraud in e-commerce.
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To je nova podoba blagovne znamke skupine EOS: Marwin Ramcke se predstavlja z novim logotipom skupine EOS.

The new EOS brand: Pioneering and more dynamic and digital.  

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In this interview, CEO Marwin Ramcke talks about the mindset behind the brand and what it means for the company’s business partners.
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Portrait photograph of Marwin Ramcke, Managing Director of the EOS Group and responsible for the Eastern Europe region

Interview with new EOS CEO Ramcke: “We are going to set new benchmarks.”

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Marwin Ramcke leads the EOS Group as new CEO. In this interview he reveals his plans for the future and discusses the challenges he sees managers facing today.
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bubble, heart

EOS Chatbot Survey: How employees and customers profit from AI

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Chatbots relieve employees of simple tasks – giving them more time for more complex customer issues and increasing their satisfaction.
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envelope, alarm, push-button, switch, clock

EOS 2021 Chatbot Survey: Two of three companies use bots.

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Nearly two thirds of European companies are already using chatbots – and this number is growing. But they are still leaving a lot of potential untapped.
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International debt collection

International debt collection at EOS: Globally connected in COVID-19 crisis.

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The COVID-19 pandemic has made international debt collection even more challenging. The EOS partner network is a reliable point of contact during the crisis too – thanks also to an efficient IT platform.
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Corporate Responsibility at EOS: EOS CEO Klaus Engberding

Corporate Responsibility: Four actionable areas – one strategy.

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How can business practices improve the world? The corporate responsibility strategy of EOS consists of four actionable areas. Its motto: Changing for the better.
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Strategija družbene odgovornosti skupine EOS: centrala skupine EOS na ulici Steindamm v Hamburgu

How debt collection can help create a sustainable world

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The EOS Group is resolutely pursuing its corporate responsibility agenda. But climate protection is not the only objective. The company’s CR strategy focuses above all on social and corporate engagement.
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Receivables purchasing: Matthias Schmidt, Head of Operational Debt Purchase at EOS Group, sits in front of a wall covered in post-its and other notes.

How portfolio valuation works in receivables purchasing

When selling receivables the aim is to get a purchase price that is as fair as possible. To guarantee this to the seller, a purchaser like EOS first of all has to get to know the portfolio. Before submitting an offer, the portfolio is thoroughly scrutinized.
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Uporabnik pametnega telefona v mestu: Podatki so postali ključno gospodarsko sredstvo.

Data as currency: EOS survey shows consumers are open to selling data

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Personal information for money? EOS survey shows that one in three Europeans is willing to sell data in return for attractive rewards.
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Financial education for children: A schoolgirl looks at her budget.

Social responsibility: EOS puts financial education on the curriculum.

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Through the finlit foundation, EOS is committed to improving financial literacy to help counter excessive personal debt. The foundation’s first initiative is focusing on children.
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Robotic process automation: Colleagues in a meeting.

The six biggest misconceptions about debt collection

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Debt collection companies use disreputable practices and are only worth engaging if you are a big company anyway. There are a lot of such misconceptions about debt collection. We’ve looked at the most persistent ones.
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Letno poročilo 2019/20: Intervju s Klausom Engberdingom, generalnim direktorjem skupine EOS.

Klaus Engberding interview: “Our strategy is working.”

The KPIs from the 2019/20 Annual Report show that EOS is performing very strongly. But what’s behind this success? In this interview, EOS CEO Klaus Engberding gives us a look behind the scenes.
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Letno poročilo 2019/20: Marwin Ramcke, direktor skupine EOS in odgovoren za regijo Vzhodna Evropa

EOS 2019/20 financial year: Record result in Eastern Europe

With revenue up by over 30 percent, Eastern Europe is celebrating record gains. In several countries, EOS is gaining ground with substantial investments in secured and unsecured receivables.
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Digitalizacija: trije zaposleni v veliki pisarni, pri čemer je en obdan s papirji ob svojem računalniku

Digitalization: Europe’s not doing enough.

Digitalization insufficient: Over half of European companies rate themselves poorly. This is shown by the EOS survey “European Payment Practices” 2019. Where are the weaknesses?
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Kibernetska varnost: varnostnik nadzoruje sobo s strežniki

Cyber security a trending issue for European companies

In matters of data security there’s still work to do. An EOS survey shows that top decision-makers in European firms see cyber security as a trending issue.
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Digitalno plačevanje: mobilni telefon položimo na plačilni terminal

Digital payments: European companies lag behind.

The EOS survey “European Payment Practices” 2019 shows that only 28 percent of European companies offer digital payment. Will the EU Directive PSD2 create momentum in the market?
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Nižanje gospodarske rasti: moški si na računalniku ogleduje tečaje delnic

Payment practices better than ever in Europe. For how much longer?

Payment practices in Europe have never been as good as they are today. But for how much longer? The EOS survey “European Payment Practices” 2019 shows how nervous companies are.
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Rekordni rezultati v Vzhodni Evropi: Marwin Ramcke, član upravnega odbora Skupine EOS in odgovorna oseba za območje

Record revenues: EOS reached new highs in Eastern Europe.

Records in sales and investments: Marwin Ramcke, Managing Director of the EOS Group, on the successful 2018/19 financial year in Eastern Europe.
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Incorrect invoicing is especially for freelance and small business fateful.

Invoicing: The 8 most common mistakes – and how to do it properly.

Invoice written, money received – the ideal scenario for businesses. But if the money doesn’t appear it may also have something to do with your invoicing. These eight reasons at least are avoidable.
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A project team discusses target groups around the whiteboard.

At EOS, Big data won’t work without humans guiding it.

It’s not just about technology, it’s about people developing a data-driven mindset, the Center of Analytics team explains.
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A young man with a headset smiles while on the phone.

Want to be rid of your debts? These people can show you how.

The call center agents at EOS have quite a record of helping people to pay their dues.
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Press releases

Hamburg, August 11, 2021 – Despite all the challenges of the COVID-19 pandemic, the Hamburg-based EOS Group successfully concluded its 2020/21 financial year (ending on 28 February). With a slight decline in revenue of 7.1 percent to EUR 792.5 million, the financial investor and technology-driven debt collection service provider reported earnings before interest, taxes, depreciation and amortization (EBITDA) of EUR 312.4 million (previous year: EUR 343.4 million). Apart from the restrictions on collection activity due to statutory moratoriums in several countries, the financial year was marked by a decline in the volume of non-performing loans (NPLs) on offer on the receivables market. Nevertheless, EOS was once again able to invest a significant sum (EUR 534.3 million) in secured and unsecured receivables and real estate in need of restructuring.  “In view of the difficult conditions of the last year, the positive operating result was by no means a given,” says Klaus Engberding, CEO of the EOS Group. “We needed to continually assess the wider implications of the pandemic, make the right investment decisions and adjust our costs accordingly. I am therefore extremely proud of the fantastic achievement of our teams who faced up to these challenges and made this success possible through their dedicated collaboration.” 

Social responsibility to become integral part of business model 

The ongoing development of the organization and heavy investment in IT to improve business operations were the key drivers behind the sustained stability of EOS. The values-driven yet forward-looking approach of EOS, which is part of the Otto Group, also contributed to its success. With a new corporate responsibility (CR) strategy, the EOS Group aims to firmly embed four key actionable areas into its business model in future. In this context, the focus is on solution-driven and sustainable debt relief for defaulting consumers, proactive funding initiatives and (financial) education measures, climate-neutral operation by 2030, and the championing of strict and binding industry standards in all 26 countries where the company is located.  “As one of the leaders in our industry we are absolutely aware of our responsibility towards society. Through our actions, we do not just want to help the economic system to function by improving the financial situation of our clients and of defaulting payers; we also aim to use our new CR strategy to do our part to change the world we operate in for the better overall,” says Engberding. 

Overview of key figures: 



Sales revenue (in EUR million) 

of which  

Eastern Europe 
Western Europe 
North America 









EBITDA (in EUR million) 



Different figures may appear in tables due to rounding. 

Germany remains the most important EOS market 

With a turnover of EUR 289.1 million and a 36.5 percent share of consolidated revenue, Germany continues to be the region with the highest revenue within EOS Consolidated. At EUR 168.2 million, the investment level in receivables and real estate was stable. “Our success is primarily due to our operational excellence and understanding of our customers’ needs, which makes us a strong and reliable partner in the debt purchasing and fiduciary collection business,” says Andreas Kropp, member of the EOS Group's Board of Directors with responsibility for the German market. “Even in this challenging year, we continued to systematically pursue the digitalization of the company and in doing so have given a substantial boost to our future viability.”  As a longstanding member of the German Association of Debt Collection Companies (BDIU), EOS has continued its commitment to high ethical standards in the industry. In the last financial year it also established an in-house ‘hardship case community’, where specially trained personnel find solutions for cases of debt affecting people in permanently dire financial straits. Moreover, the company is committed to financial education for children and young people through its finlit foundation, whose ‘ManoMoneta’ initiative has already reached more than 100 schools. 

Eastern Europe once again the highest earning region in the EOS Group 

Despite a decline in revenue to EUR 249.7 million, Eastern Europe is still the highest earning region within EOS Consolidated. EOS has its own subsidiaries in 15 countries in Eastern Europe. A major driver for this result was the substantial year-on-year increase in results in Russia, Slovenia, Slovakia and Poland. In addition, EOS was able to increase investment in NPLs in the region in the last financial year by around three percent to EUR 195.3 million. The highest NPL investments were made in Croatia, Poland and Russia. “Thanks to our local expertise we made substantial investments in secured and unsecured NPLs again this year and are going to rigorously pursue this strategy again in the current financial year,” says Marwin Ramcke, member of the EOS Group’s Board of Directors responsible for the Eastern European region. “We are also pushing ahead with the digitalization process and are successively rolling out our international collection software ‘Kollecto+’, which we developed in-house, in all Eastern European countries where EOS is represented. 

In addition, an international HR department was established in Hungary. As well as strategic HR issues, it will also manage the Group’s cultural change process outside of Germany. 

Stable business performance in Western Europe 

The continued stable business performance in France, Belgium, Spain and Denmark enabled EOS to report a good result overall for Western Europe. At EUR 207.1 million, the region accounted for more than a quarter (26.1 percent) of the total revenue of EOS Consolidated. Moreover, the EOS companies in France and Belgium were able to reinforce their position as leading providers for debt purchases. In Spain too, EOS increasingly shifted its focus from fiduciary collection to receivables purchasing, and was able to build up a strong market position as a buyer of debt portfolios. Accordingly, EOS in Spain closed the year with record investments, e.g. in three NPL portfolios comprising a total 232,000 receivables and with a nominal value of EUR 810 million.  “Thanks to our longstanding experience, and despite the lower volume of NPLs on the market, we were once again a preferred partner for our customers,” explains Dr. Andreas Witzig, member of the EOS Group’s Board of Directors with responsibility for Western Europe. “Our companies in the region are in a good position, so we are confident of being able to continue to expand our receivables purchasing activities in the new financial year.” 

Higher sales revenues in North America 

In North America, EOS was able to substantially increase its earnings from receivables purchases, despite a lower revenue overall of EUR 46.6 million. Solid investments in the USA were the key to this result. In Canada too, EOS was able to improve its result on a year-on-year basis in fiscal 2020/21 thanks to strict cost discipline. “The COVID-19 crisis hit the North American market hard, but we were in the position to offset the considerable loss of revenue on the earnings side through massive cost savings,” explains Dr. Andreas Witzig, member of the EOS Group’s Board of Directors with responsibility for North America. 

About EOS Group 

The EOS Group is one of the leading technology-driven financial investors and an expert in the processing of outstanding receivables. The company's core business is the purchase of unsecured and secured debt portfolios. With over 45 years of experience, EOS offers some 20,000 customers in 26 countries around the world smart services for all their receivables management needs. Its key target sectors are banking, insurance companies, utilities, real estate and e-commerce. EOS employs more than 6,800 people and is part of the Otto Group. 

For more information on EOS Group, please go to: 
EOS has stepped up its activities as a financial investor in recent years and has become established in many countries as a market leader for the purchase of debt packages. In fiscal 2020/21, the company invested EUR 534.3 million in unsecured and secured receivables and real estate in need of restructuring.

About EOS Group

The EOS Group is one of the leading technology-driven financial investor and an expert in the processing of outstanding receivables. The company's core business is the purchase of unsecured and secured debt portfolios. With over 45 years of experience, EOS offers some 20,000 customers in 26 countries around the world smart services for all their receivables management needs. Its key target sectors are banking, insurance companies, utilities, real estate and e-commerce. EOS employs more than 7,500 people and is part of the Otto Group.

Financial investor EOS awarded A rating yet again

Hamburg, August 3, 2021 – For the 17th time in a row, Scope Hamburg, formerly Euler Hermes Rating, has given EOS Holding an A rating. Thanks to the company’s high earnings and very stable cash flows, the rating agency once again confirmed the excellent credit standing of EOS. The rating rationale also emphasized the extensive experience of EOS, as a financial services provider and investor, in the valuation, acquisition and recovery of non-performing receivables, its leading market position in Germany and strong market position in Europe.

EOS weathered the COVID-19 crisis solidly and was able to cement the trust of its business partners. Accordingly, Scope Hamburg rates the company’s financial risk as low and its capital structure, deleveraging potential and interest coverage ratio as good or very good. The rating agency also expects the company’s earnings to grow in the current 2021/22 financial year.

Sustained investment at a high level

“The last financial year was particularly challenging. We needed to assess the potential effects of the crisis in good time and make the right investment decisions. By successfully bringing down costs during this period, the decline in earnings stayed within acceptable limits and EOS made a clear profit, even in this crisis year,” explains Justus Hecking-Veltman, Chief Financial Officer of the EOS Group. “For our development going forward, two decisions were important: Firstly, we again invested heavily in receivables packages. And secondly, we systematically pursued the upgrade of our IT systems to enable us to manage the company even better and with the use of more digital tools in future.”
Investments: CFO Justus Hecking-Veltman on the EOS Group’s outstanding results in financial year 2018/19
Ponosen na to priznanje: Justus Hecking-Veltman je vesel ob ponovni pridobitvi ocene A za EOS
EOS has stepped up its activities as a financial investor in recent years and has become established in many countries as a market leader for the purchase of debt packages. In fiscal 2020/21, the company invested EUR 534.3 million in unsecured and secured receivables and real estate in need of restructuring.

About EOS Group

The EOS Group is one of the leading technology-driven financial investor and an expert in the processing of outstanding receivables. The company's core business is the purchase of unsecured and secured debt portfolios. With over 45 years of experience, EOS offers some 20,000 customers in 26 countries around the world smart services for all their receivables management needs. Its key target sectors are banking, insurance companies, utilities, real estate and e-commerce. EOS employs more than 7,500 people and is part of the Otto Group.
  • Great opportunity for companies: More than a third of consumers in favor of “compensation for data”
  • Majority willing to sell at least one item of personal information to a trustworthy company
  • Willingness to disclose data even exceeds demand in some cases
Hamburg, October 6, 2020 – In today's digital environment, data like bank account number, date of birth, address, health details or purchasing preferences have become a key economic asset. This is why the handling of data and its value, and the reasons why companies are keen to make use of it, are increasingly a topic of public debate. This has also been validated by a recent representative survey entitled “What’s the value of data?” conducted in 17 countries by financial services provider and investor EOS. The survey revealed that more than 60 percent of consumers in Europe and the USA and as many as 70 percent in Russia believe that companies should compensate customers for the use of their data. More than a third of respondents, and in Russia as many as half, said they were willing to provide certain data in return for compensation.

Trust and financial rewards the drivers for increased disclosure of data

For people to be prepared to disclose personal data, it is crucial for them to trust a company or organization to handle their data responsibly and adhere to the relevant statutory regulations. The EOS survey showed that a clear majority of consumers would sell at least one item of personal data for money to a trustworthy company (Europe: 82 percent, USA: 75 percent, Russia: 90 percent). People are least concerned about disclosing purchasing decisions and preferences for products and brands, but consider account or credit card details, or insights into their bank account, to be especially worthy of protection. When asked about their specific compensation preferences, more than half of the respondents found material rewards and discounts particularly attractive, whereas in all regions there was less demand for services as compensation, with only around 20% in favor of this option.
Anketa podjetja EOS o podatkih: Kakšna je vrednost podatkov?

Data analysis as the basis for modern receivables management

A look at receivables management shows that it is worthwhile for companies to provide incentives to consumers to disclose their data. Because the better the data available about the purchaser of a product or service, the quicker they can be reached in the event of a payment default. And, the more empirical data from similar receivables cases is already available, the better the proposed installment plan will match the customer’s financial situation and the more likely the customer will comply with it as a result. This is why its Center of Analytics plays a key role at receivables management service provider EOS. With the help of machine learning algorithms, its central platform analyses thousands of debt collection cases to determine the best processing steps to be taken next.

Willingness to disclose data even exceeds demand in some cases

The EOS survey revealed that one in five consumers had already been offered compensation to disclose certain details. In Europe this was most common in Spain and Romania, where as many as one in four consumers had received such an offer. In some cases, however, the willingness of consumers to disclose data actually exceeds the number of offers of compensation by companies. “I think there are still significant opportunities and unexploited potential here,” stresses Joachim Göller.
Joachim Göller, vodja centra za analitiko v podjetju EOS, v analizi podatkov vidi velik potencial.
Joachim Göller, Head of the Center of Analytics
“Already, installment plans are produced on the basis of intelligent data analysis in a lot of the countries where EOS operates,” explains Joachim Göller, Head of the Center of Analytics. “It is in the interest of all parties to conclude a collection case as soon as possible to save costs on both sides. And this is where data can help. The sooner the contact is established and the better the chances of the payment agreement being met, the more likely it is for the creditor to get their money and the consumer to become debt-free. So it can absolutely be in the interests of the defaulting payer to disclose data.”
Anketa podjetja EOS o podatkih: Kakšna je vrednost podatkov?

About the representative EOS survey “What's the value of data?” 2020

The EOS survey, which was conducted in partnership with market research institute Kantar in the spring of 2020, is representative of the (online) population over the age of 18 in the 17 countries polled. A random sample of 1,000 respondents from each of the countries Belgium, Bulgaria, Croatia, Czech Republic, France, Germany, Poland, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Switzerland, the UK and the USA, and 300 respondents from North Macedonia, was used for the analysis. The survey participants answered questions on their personal handling and disclosure of data, their trust in companies, and their willingness to sell data for compensation.

Več informacij o anketi najdete tukaj.

About EOS Group

The EOS Group is one of the leading technology-driven financial investors and an expert in the processing of outstanding receivables. The company's core business is the purchase of unsecured and secured debt portfolios. With over 40 years of experience, EOS offers some 20,000 customers in 26 countries around the world smart services for all their receivables management needs. Its key target sectors are banking, utilities, real estate and e-commerce. EOS employs more than 7,500 people and is part of the Otto Group.
  • Rast poslovnega izida zaradi izrazite rasti poslovanja v Vzhodni Evropi 

  • Visoke naložbe v zavarovane in nezavarovane terjatve 

  • Močen fokus k digitalizaciji 

Hamburg, 15. julija 2020 – z doslednim izvajanjem strateške usmeritve kot ponudnik tehnoloških storitev za izterjavo dolgov in finančni vlagatelj je skupina EOS s sedežem v Hamburgu svoj promet v poslovnem letu 2019/20 znova povečala: s 4,8-odstotnim povečanjem prometa na 853,1 milijona EUR so bili rezultati preteklega leta znova razveseljujoči. Poslovni izid pred obrestmi, davki in amortizacijami (EBITDA) se je povečal na 343,4 milijona EUR. 

Regionalne prednosti, fokus k digitalizaciji in visoke naložbe kot dejavniki uspeha 

Rast poslovnega izida mednarodnega ponudnika finančnih storitev po meri, ki pripada skupini Otto Group, je mogoče pripisati predvsem znatnemu povečanju prometa v višini 31,3 odstotka v Vzhodni Evropi. Drugi ključni dejavniki uspeha so izraziti ukrepi k digitalizaciji in nadaljnji kulturni razvoj skupine EOS, v povezavi z konstantnimi visokimi naložbami v višini 651,3 milijona evrov v zavarovane in nezavarovane terjatve ter nepremičnine. 

»S ponosom zrem na zadnje poslovno leto. Je najuspešnejše poslovno leto v zgodovini skupine EOS,« pravi Klaus Engberding, generalni direktor družbe. »Predvsem bi rad poudaril velik napredek, dosežen pri digitalizaciji z visokimi naložbami v izgradnjo naših osrednjih informacijskih sistemov v višini 25 milijonov EUR, in osredotočenost na naše procese, namenjene spremembam naše kulture. Uporaba umetne inteligence in napredne analize podatkov bodo pripomogle k inovacijam v naši panogi. Zlasti v negotovih časih, kot je pandemija koronavirusa, so zanesljivi procesi, visoko strokovno upravljanje terjatev in trajnostno financiranje, za podjetje pomembnejši kot kdaj koli prej. Vse to lahko ponudimo svojim strankam in tudi prihodnje leto pričakujemo uspešen razvoj poslovanja.« 

Pregled pomembnih kazalnikov: 



Prihodki (mio. €) 

Od tega  

Zahodna Evropa 
Vzhodna Evropa 
Severna Amerika 







EBITDA (mio. €) 



Iz računovodskih razlogov se lahko v preglednicah pojavijo razlike zaradi zaokroževanja. 

Nadaljnje pomembne kazalnike najdete v našem spletnem poslovnem poročilu. 

Nemčija ostaja najpomembnejši trg skupine EOS 

Nemčija ostaja regija z največjimi prihodki v skupini EOS s 35,6-odsotnim deležem skupnega prometa. Zmanjšanje na 303,3 milijona evrov v primerjavi s preteklim letom je posledica prodaje EOS Health Honorarmanagement AG. Čeprav je bilo na zelo konkurenčnem nemškem trgu na voljo manjše število relevantnih paketov terjatev, je skupina EOS na podlagi svojih dolgoletnih izkušenj in dobrega ugleda pridobila odločilne obnovljive portfelje in lahko tako utrdila svoj vodilni položaj. S skupno 236,0 milijoni EUR je raven naložb presegla vrednost prejšnjega leta – zlasti na področju nezavarovanih terjatev. 

»Uspeh v Nemčiji je predvsem posledica naše poslovne odličnosti in intenzivne prodaje, ki se osredotoča na stranke. Zaradi številnih pobud za digitalizacijo in svojega odličnega ugleda – tudi na področju varstva podatkov – smo zanesljiv in privlačen partner,« pravi Andreas Kropp, direktor skupine EOS in odgovorna oseba za Nemčijo. »V ta namen in za zagotovitev svoje prihodnosti osredotočeno vlagamo v svoja najpomembnejša področja: sodelavce in sodelavke, kulturo in tehnologijo.« 

Občutna rast prometa v Vzhodni Evropi postavlja nove rekorde 

Kar zadeva Vzhodno Evropo, je EOS dosegel rast promet s 63,6 milijona evrov na 266,7 milijona EUR, kar je pravi rekord v primerjavi s prejšnjim letom. Pomembno vlogo pri tem je igrala občutna rast prometa iz nakupov terjatev, zlasti v Rusiji in na Poljskem. Hkrati pa beležimo opazno povečanje prometa tudi na Hrvaškem, Madžarskem, v Srbiji in Bolgariji. Med pomembnimi gonilniki uspeha sta razvoj programske opreme za izterjavo »Kollecto +« in s tem večja učinkovitost pri obdelavi terjatev. Poleg tega je lahko EOS v preteklem poslovnem letu realiziral tudi pomembne posle na področju slabih posojil v Vzhodni Evropi. Največje naložbe v slaba posojila so bile izvedena na Poljskem, Hrvaškem, v Rusiji in na Madžarskem. Bolgarija je s 350 milijonov EUR obsegajočim portfeljem slabih posojil opravila tudi največji zavarovani odkup terjatev na bolgarskem trgu doslej. 

»Naše bogato znanje o lokalnem okolju, korektna obravnava plačnikov s slabo plačilno disciplino ter partnersko in pogosto mednarodno sodelovanje z našimi strankami se izplačajo,« pojasnjuje Marwin Ramcke, direktor skupine EOS in odgovorna oseba za Vzhodno Evropo. »Tako smo lahko uvedli pomembne spodbude pri zavarovanih in nezavarovanih terjatvah ter si v skupini delili strokovno znanje in izkušnje. Poleg tega smo veliko sredstev investirali v zavarovane pakete terjatev v Sloveniji in Srbiji ter lahko zdaj optimalno obdelujemo zavarovane in nezavarovane terjatve v vseh državah Vzhodne Evrope,« pravi Ramcke. 

Stabilen razvoj poslovanja v Zahodni Evropi 

V Zahodni Evropi je zelo pozitiven razvoj poslovanja v Belgiji, Franciji in Avstriji povzročil skupno povečanje prometa za 5 odstotkov in s tem boljše rezultate kot preteklo leto. Regionalna podjetja skupine EOS so se tako znova uveljavila kot vodilni ponudniki za odkup terjatev. Kljub zahtevnemu tržnemu okolju je Francija izstopala in bistveno močneje vlagala v portfelje, zavarovane z nepremičninami, in v nezavarovane portfelje. Tudi Belgija in Španija sta lahko krepili naložbene dejavnosti. Tako na primer nominalna vrednost paketa, ki obsega 47.000 terjatev in jih je EOS Aremas v Belgiji odkupil od banke bpost bank, znaša 36 milijonov EUR. 

»Skupina EOS je v Zahodni Evropi zelo dobro umeščena. Zahvaljujoč našemu strokovnemu znanju in dolgoletnim izkušnjam, zlasti v bančnem in telekomunikacijskem sektorju, smo za svoje stranke prednostni strateški partner,« komentira Dr. Andreas Witzig, član uprave skupine EOS ter odgovorna oseba za Zahodno Evropo in Severno Ameriko. »Veliko vlagamo v “big data” in analitiko ter pomagamo reševati težave s slabimi posojili. Kljub krizi zaradi koronavirusa, ki je še posebej prizadela Francijo in Španijo, ostajamo zanesljiv in prednostni strateški partner na področju izterjave ter odkupa terjatev,« potrjuje Witzig. 

Rastoče naložbe v Severni Ameriki 

S povečanim prometom za 2,6 milijona evrov je bila regija Severne Amerike s petimi odstotki nekoliko nad nivojem predhodnega leta. V ZDA se je izplačalo predvsem strateško osredotočanje na odkup terjatev, v katerega je skupina EOS skupno vložila 28,8 milijona evrov, kar je skoraj 4 milijone več kot prejšnje leto. V Kanadi je bil promet opazno nad poslovnim letom 2018/19 in tako občutno nad načrtovanim. Predvsem pa smo se lahko še močneje osredotočili na upravljanje terjatev.  

»Severnoameriški trg za skupino EOS ni enostavno okolje, vendar se Kanada zelo dobro razvija,« je komentiral dr. Andreas Witzig, član uprave skupine EOS ter odgovorna oseba za Zahodno Evropo in Severno Ameriko. »Tam smo se v zadnjih letih razvili v enega od vodilnih podjetij na področju upravljanja terjatev ter občutno presegli pričakovanja glede prometa in dobička v letih 2019/20. Skupaj s svojo kanadsko ekipo smo zelo ponosni na to. V ZDA večje naložbe v nakupe terjatev nakazujejo pozitivne trende. S takim fokusom nameravamo nadaljevati tudi v tekočem poslovnem letu,« dodaja Witzig.  

 O skupini EOS 

Skupina EOS je eden vodilnih tehnoloških finančnih vlagateljev in strokovnjak za obdelavo zapadlih terjatev. Glavno poslovno področje je odkup nezavarovanih in zavarovanih portfeljev terjatev. Z več kot 40 leti izkušenj in lokacijami v 26 državah ponuja EOS svojim 20.000 strankam po vsem svetu pametne storitve za upravljanje terjatev. Glavni ciljni sektorji so banke, distribucijska podjetja, nepremičninski sektor in e-poslovanje. EOS zaposluje več kot 7500 ljudi in je del skupine Otto Group. 

Dodatne informacije o skupini EOS: 

We ran in EOS KSI

On Friday, 24th of May 2019, our team participated in the business trio run in Bled. It is a traditional event that has been taking place on a idyllic location around Lake Bled for 12 years. Our co-workers were running and relaying rods for good purposes. The collected funds from the registration fee will go for the help of prematurely born children (EINT UKLC).

The EOS KSI team had running trial that took place on 11th of May this year in Ljubljana. With the course where the three runners have to run together all the time and the goal is for the time of the last one to break the target line, we have strengthened the interconnection, solidarity and team spirit. In the end, the time taken by the weakest member is counted, so a better-prepared team member must help, encourage and motivate him.


This was our financial year 2022/23.

Fiscal 2022/23 was characterized by uncertainty. Learn here how the EOS Group nevertheless managed to achieve a positive result. In our Annual and Sustainability Report, you’ll find all our KPIs and business highlights and learn what the EOS Group is doing to meet its ESG (environmental, social and governance) responsibilities.
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Press Contact EOS in Slovenia

Marina Jozić, Marketing and Communication Assistant

Marina Jozić

Marketing and communication assistant

Phone: +386 5 9078 098