Knowing what moves the economy and society: That is our claim for the market and consumer studies of EOS. Our studies, which we produce together with renowned market research institutes, offer exciting facts about customer payment behavior, payment methods, digitalization and the benefits of data.
EOS Consumer Study 2023
EOS Consumer Study 2023: Is the inflation crisis set to become a debt crisis?
First the Covid-19 pandemic, now record-breaking inflation and an energy crisis: Times have been tough recently, for companies as well as for us as humans. How have consumers in Europe experienced recent months? The “Europeans in Financial Trouble?” EOS Consumer Study 2023 investigated how consumption patterns and payment behaviors are changing in the current economic situation.
For the survey, a total of 7,729 consumers aged between 18 and 65 from 13 European countries provided information about their financial situation. The survey took the form of an online questionnaire and was completed between February 3-9, 2023.
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For the survey, a total of 7,729 consumers aged between 18 and 65 from 13 European countries provided information about their financial situation. The survey took the form of an online questionnaire and was completed between February 3-9, 2023.
EOS European Payment Practices 2022
The latest survey by EOS with insights and assessments from 3,200 financial executives.
EOS Survey “European Payment Practices 2022”: Companies need to step up the pace of their digitalization efforts.
Europe’s companies need to act. Because the payment practices of customers are worse than ever. At the same time, new technologies and social changes are challenging conventional processes and business models.
What are companies doing so as not to miss the boat? How are they making their receivables management more efficient? How data-driven are their decisions – and what is the role of artificial intelligence in this context?
The survey “European Payment Practices”, which EOS conducted in 2022 for the 13th time, provides the answers to these and other questions.
What are companies doing so as not to miss the boat? How are they making their receivables management more efficient? How data-driven are their decisions – and what is the role of artificial intelligence in this context?
The survey “European Payment Practices”, which EOS conducted in 2022 for the 13th time, provides the answers to these and other questions.
EOS Chatbot Survey 2021
How do companies use chatbots?
More and more companies in Europe are using chatbots
The technology offers a lot of potential for communication and thus benefits not just companies and customers, but employees as well.
Two out of three companies in Europe are already using chatbots. The results of the recent Chatbot Survey 2021 by the EOS Group provide fascinating insights into how chatbots are currently being used and what expectations will be imposed on them in the future.
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Two out of three companies in Europe are already using chatbots. The results of the recent Chatbot Survey 2021 by the EOS Group provide fascinating insights into how chatbots are currently being used and what expectations will be imposed on them in the future.
EOS survey “What's the value of data?” 2020
Representative survey on data and its value.
Representative survey on data and its value in Europe, Russia and the USA.
Digital data have become a key economic asset. Companies collect, analyze and interpret data to optimize their business models. This is why the responsible handling of such data, and an appreciation of how valuable it is, are increasingly a topic of public debate: How do consumers feel about the disclosure of data and its value? Are they willing to sell personal information? And how do companies win the trust of consumers for the use of their data?
The representative international survey conducted by the EOS Group on the subject “What’s the value of data?” provides answers to these questions. The online poll was conducted in 17 countries in the spring of 2020 by Kantar, one of the world's leading market research institutes.
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The representative international survey conducted by the EOS Group on the subject “What’s the value of data?” provides answers to these questions. The online poll was conducted in 17 countries in the spring of 2020 by Kantar, one of the world's leading market research institutes.
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