Financial sustainability

Data are the business foundation of the EOS Group. This is why we employ around 90 people across the Group to constantly improve data protection and information security. With the help of monitoring tools, we were able to identify and stop around 600 attempted attacks in 2022/23 alone. As part of the new “Iron EOS” program, we are currently establishing a protection system that will enable us to respond not just quickly but also in a coordinated way across the entire Group.

The EOS Group is involved in 23 European debt collection associations and various initiatives to help create strict and binding standards and responsible guidelines in the debt collection sector. 

To eliminate irregularities, the EOS Group also operates a platform that offers whistleblowers a protected space and is integrated in the mechanism of the Otto Group. There, employees, suppliers, service providers and customers can report compliance violations at EOS and in the Otto Group. None of the five cases reported in 2022/23 were substantial or necessitated a countermeasure.

Poslovni svet slabih terjatev zahteva visoko stopnjo odgovornosti. Kot del družinskega podjetja, skupine Otto, smo pozorni tudi na cenovno politiko, ki zadovoljuje interese in etične standarde vseh vpletenih strani na dolgi rok. Na primer: V partnerstvu s hčerinsko družbo Svetovne banke, Mednarodno finančno korporacijo (IFC), bo EOS v treh letih v vzhodni Evropi v skladu s standardi ESG (Okoljski, socialni in upravljavski) investiral več kot 100 milijonov evrov v slabe terjatve in nepremičnine.

Pri izbiri partnerjev in strank EOS uporablja stroge kriterije. Ti vključujejo redne preglede partnerjev in podjetij glede na to, kako se lotevajo vprašanj, kot so človekove pravice, pranje denarja in korupcija, pa tudi industrijski črni seznam.

Naš Code of Conduct za ponudnike storitev, ki vsebuje cilje trajnostnega razvoja Združenih narodov (UN SDGs) in določila iz zakona o skrbi za dobavno verigo, zagotavlja pravično ravnanje z dobavitelji.