Two employees looking at computer screen

We get your cash and keep your customers.

We create win-win-solutions.

Understanding your customers is our core business. The aim and goal to all our activities is to come up with tailored solutions that suit both sides. For the right solution we combine talent with technology, brains with bytes and emotional with artificial intelligence. We invested in smart financial services, so we know your customers better than anyone. It is our mission to serve you better than anyone. So whatever financial problem you've got – you can count on us: we'll save you time, money and customers.

We're happy to help. Just get in touch.

Get in touch

Smart financial services.

  • Let us do the work for you.

    When we manage your receivables, we monitor payments and send reminders if necessary. We use our expertise and experience to talk to your customers in the right tone of voice, at the right time, and via the right channel. So you can be sure that we get your cash and keep your customers. And you can do what you’re best at: your core business.
     

  • Get your cash – leave the risk to us.

    We buy your receivables and take on the risk of non-payment for a fair price. We take a random sample and let our tried-and-tested algorithms do the maths to predict the value of your debt portfolio. Your benefits: instant cash flow, a positive impact on your balance sheet – and freedom from the burden of unpaid debts. And, of course, peace of mind that we’ll treat today’s debtors as tomorrow’s customers.

  • Let us save you time and money.

    Handing responsibility for debt collection to EOS saves you time and energy and gives you peace of mind. We contact non-paying customers, both B2B and B2C, through all available channels. And we use tact and professionalism at all times to maintain positive relationships with your customers, using legal proceedings only as a last resort.

  • Upskill your telephone staff for more debt repayments.

    Effective telephone conversations with customers can avoid the substantial costs of personal visits, legal proceedings and repossession. But this places substantial demands on telephone operators. They need assertiveness to persuade customers to pay but at the same time, the empathy to develop payment plans that reflect what a debtor can pay. On top of that, debtors are customers too: keeping them on side protects your brand, and retains a potential future customer.

    This is where we come in. Our telephone training courses draw on expertise and experience gathered over many years of managing unpaid debts. Our training courses cover telephone communication skills, customer psychology, negotiation techniques and efficient call structure.

    The result: effective telephone calls that up repayments while retaining customers.

  • Reminders that get results.

    Reminding non-payers to settle their debts is a crucial phase in the collection process. Get this right and you can increase liquidity: thanks to faster payment and fewer defaults.

    At EOS, we tailor reminders to the recipient.We weigh every word and choose appropriate communication channels. We deliver tactful, soundly-argued reminders by letter, telephone and text message. In most cases, we can arrange a repayment agreement that works for both sides.

    Do you really have time to do all this? Perhaps not – you’d probably rather concentrate on your core business. When you hand over arrears billing to us, we will improve your liquidity while dealing professionally with customers. After all, if we treat today’s customers with respect, they are more likely to be tomorrow’s customers.

  • We work across borders, without borders.

    Different languages, legal systems and customs: that’s what makes international debt collection challenging. We make it easy for you. EOS works across borders, without borders.

    We can help you in two ways: with our Cross-Border Solution or our Shared-Service Solution.

    Cross-Border Solution

    • Presence of EOS representative in your home country
    • Highest security, legal and ethical standards
    • Low risk – no success, no fee
    • Your EOS representative understands your language and your needs
    • EOS acts with integrity, tact and professionalism as it is understood in each locality
    • Partners in over 180 countries

    Shared-Service Solution

    • Get your money fast – process moves quickly with integrated IT systems
    • Direct, transparent and real-time communication
    • Group-wide harmonisation of processes
    • Binding SLA
    • Skip tracing and first letter with legitimation within 24 hours
    • First phone call within 10 days
    • We take charge of debt collection, making full use of our local expertise

    Our IT platform optimizes global workflows by regulating automated case transmit between partners around the world. The platform ensures direct, transparent, and real-time communication in 140 countries over the world. EOS Global Collection

    References

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