Customer FAQs - EOS in Slovenija

How do I pay?

That's simple. The fastest and most popular way is the one-off payment. You can pay your bill at once. Or by instalments. To find an instalment plan that suits your situation please get in touch. Together we'll find a solution that suits both sides.

Can I pay the creditor?

No. Your creditor has asked us to help. You'll still find their name on our letter too. But they want us to manage the payments. That's the only chance to keep things streamlined and simple. Please get in touch with us. Thanks.

What if I ignore the whole thing?

Please don't. We understand that this might be an unfamiliar and uncomfortable situation for you. No need to worry. We can help you through this and we'll take the time you need to answer all your questions. One of them we can answer right now: what if you ignore the whole thing? Well, the longer the process, the higher the costs. And you might ignore our letters, emails and calls – but if we run out of options, EOS has the right to take legal action. And that means lawyers get involved. They get a title – that's something like a court decision – that says you have to pay, and how much. All the court costs will be added to the bill.

The good thing is: you can ignore all that if you don't ignore us. Prompt contact with us will prevent legal action and keep costs low. Just get in touch – we're happy to help.

What if I don't pay?

Well, let's start with the bad news: you'll probably pay more in the end.

Here's why: you got a product or service from someone, but you did or could not pay the bill. Or maybe you just forgot. That's human. We all forget things from time to time. That's why that someone asked you again to pay the bill. And you didn't. Again. Now that someone has asked us for help, which is why you got a reminder from us. And we'll remind you a couple more times. That's your chance to settle the claim before the court gets involved. If you don't, please keep this in mind: the longer the process, the higher the costs. And you might ignore our letters, emails and calls – but if we run out of options, EOS has the right to take legal action. You get a title – that's something like a court decision – that says you have to pay, and how much. All the court costs will be added to the bill.

Let's end with the good news: as you may have noticed, we have taken a lot of effort to explain the process to you, step by step. And we'll take even more time to talk you through all the options by phone or in person at our offices. Prompt contact with us will prevent legal action and keep costs low. Just get in touch – we're happy to help.

What if I can't pay?

Don't worry: we'll find a solution. Promise. It's our job to free you from your debts with tailored solutions we can make this work for you as well. For example: if you can't pay the full amount straight away, we'll split it into instalments that suit you. And no matter how small the first instalment is, it's a start. A start towards a future that frees you from the burden of your debts. A start that feels good and makes you feel better, one step at a time. Just talk to us: we're real people who are happy to help. And this help won't cost you a cent. Just get in touch.

I never got a bill.

Okay, then our letter, email or text message may have taken you by surprise. Sorry for that. We wrote to you because you bought something from someone and didn't pay the bill. Maybe you just forgot. Now that someone has asked us to help. That's why our name is on the letter. But you'll find the name of the creditor on our letter too. Just have a look. If you remember your purchase, check your bank account. Maybe something went wrong with the payment. Then check with us. We can run you through the payment options. Please get in touch. Thanks.

I have paid already.

Great. That's good news. Maybe the payment hasn't reached us yet, or maybe something else went wrong somewhere. Sorry for that. Let's double-check it together. Please get in touch to make sure that we are on the same page. Thanks for your help and time.

This is a mistake.

As annoying this may be sometimes things go wrong. And that's a pain for everyone involved. Please get in touch to let us know that the claim isn't correct. That's important because right now, there is no way of knowing. And you'll probably get further letters, emails or phone calls. On the other hand, if the claim isn't a mistake, you might face extra charges because at some point the court will get involved. And that's unnecessary too. Please get in touch; we'll look into the matter and make everything right again. Thanks.

Can I trust EOS?

Yes.

We're a global player with lots of certificates, experience and years in business. Just browse this site or the web. Or get in touch however you like: write an email, call us or visit our office. Well, that's all the proof we can think of right know. If you are still unsure, you can turn to a Consumers' Association of Slovenia.

EOS KSI is a part of global group - Group EOS - which is present since 1974 with 7000 employees all around the world.

I would like to complain.

Sure. Sometimes things go wrong. Let's find out what went wrong together. Just get in touch however you like: write an email or a letter, call us, visit our office, or use the call back service. Thanks.

Payable non-standard services.

Description of service	Price with VAT
Preparation of documentation	15,00 €
Cost of signature verification at notary for the sale of receivables	30,00 €
Preparation of contract and documentation for the sale of receivables	50,00 € - 500,00 €
Permit preparation costs for the extension for a motor vehicle	15,00 € + cost of verification
Preparation of documentation for due diligence	50,00 € - 200,00 €
Preparation of simple asignment contract	90,00 €
Preparation of complex asignment contract	180,00 €
Issuance of simple cancelation receipt	61,00 € + cost of verification
Issuance of complex cancelation receipt	122,00 € + cost of verification
Deposit of cancelation receipt	48,80 € + cost of deposit
Extension of payment deadline, change in interest rate, change of covenants	0,1% - 0,3% of the principal portion, min 244,00 €
Standstill agreement	0,1% - 0,3% of the principal portion, min 244,00 €
Term sheet agreement	0,1% - 0,3% of the principal portion, min 610,00 €
Master restructuring agreement	0,1% - 0,3% of the principal portion, min 610,00 €
Change in collateral	0,1% - 0,3% of the principal portion, min 244,00 €
Handling of other applications from the debtor	0,1% - 0,3% of the principal portion, min 244,00 €
Reminder for payment	12,20 €
Bills of exchange execution costs	40,26 €
Specification of debt subject to legal recovery	20,00 €
Specification of debt subject to recoovery before legal proceedings	10,00 €
Re-sending of documentation*	5,00 €
Refunding incorrect money orders	1,00 €
Re-sending postal money orders**	2,00 €